Guest Service Agent
Courtyard Rochester, NY•Rochester, NY
•Onsite
About The Position
As the first point of contact for our guests, the Front Desk Agent is responsible for providing exceptional customer service and ensuring a positive experience for all who visit our establishment. The Courtyard Rochester Downtown, managed by Essex Hotel Management, is currently seeking a DRIVEN Guest Service Agent.
Requirements
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and accuracy
- Proficient in Microsoft Office and other computer programs
- Ability to work a flexible schedule, including weekends and holidays
Nice To Haves
- Previous experience in customer service or hospitality preferred
Responsibilities
- Greet guests and visitors with a warm and welcoming demeanor
- Check guests in and out of the hotel, ensuring accuracy of information and timely processing
- Answer phone calls and respond to emails in a timely and professional manner
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints and resolve issues in a timely and effective manner
- Maintain a clean and organized front desk area
- Assist with administrative tasks as needed
Benefits
- $250 Signing Bonus (after 90-days)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
