Marriott San Diego Gaslamp - Guest Service Agent - Full Time - PM Shifts - $26.27

Marriott San Diego Gaslamp Quarter•San Diego, CA

53d•$26

About The Position

Do you enjoy interacting with people? Do you thrive in making someone’s day? Apply now and help to provide our guests with extraordinary service and enrich the guest experience. Guest Service Agents are responsible for the daily activities of the Front Office which is the hub of guest contact. The ideal candidate will be an outgoing individual who loves to converse with people from all over the world.

Responsibilities

Welcome and register guests expeditiously, provide information to guests as needed or requested, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
Check departing guests out of the hotel as per hotel procedures.
Monitor GXP throughout shift for customer care cases, guest chats and work orders.
Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
Resolve guest problems and complaints.
Answer main phone lines and assist/direct guests where needed.
Ensures total guest satisfaction.
Follow supervisor’s instructions and performs other duties as directed or assigned.
Respond to guest requests including delivery of rollaway beds, microwaves, fridges and other special items.
Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
Interacts with guests to answer questions and provide necessary services. Refers guests to other staff members if needed.
Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
Ensures total guest satisfaction.
Follow supervisor’s instructions and performs other duties as directed or assigned.

Benefits

Vacation, Holiday, and Sick pay
Medical/Dental/Vision (with opt. out option)
Hotel Room Discount
Free Parking ($220 value)
Meal Allowance per bona fide meal break ($10 per bona fide meal break up to 1 per shift)
Company Paid Life Insurance & AD&D when enrolled in Medical
Voluntary Life Insurance
401(k) – 4% Match
Discount programs
Education Assistance Program
Voluntary Long-Term Disability & Short-Term Disability
Voluntary Hospital Insurance, Voluntary Critical Illness Insurance, Voluntary Accident Insurance
Shoes for Crews
Commuter Program