Guest Service Agent - Embassy

EOS Hospitality•Myrtle Beach, SC

About The Position

If you believe hospitality and a friendly smile are your strengths, we want to talk to you! This is a 2nd shift full-time, year-round position working at the Embassy Suites Myrtle Beach. Flexible schedule is required, including weekends and holidays. We offer PTO, Health Benefit Plans, 401(k) & Company Match, Life Insurance, Maternity/Paternity Leave, Educational Assistance, Free Lunch, Free Health Club Membership and discounted travel program benefits for team members and their family, plus more! EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace

Responsibilities

Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
Ascertain callers' needs through open-ended questions.
Describe room accommodations and all amenities.
Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
Access guest history records to best service guests; maintain accurate information in guest history files.
Resolve guest complaints, ensuring guest satisfaction.
Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
Present folio to guest and resolve any disputed charges.
Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
Perform additional duties, as assigned.