Guest Service Agent
About The Position
The Guest Service Agent is responsible for greeting, registering, and servicing guests in a friendly and courteous manner according to hotel/brand and sustainability standards. This role is based at a hotel in Palm Desert, located a mile from Indian Wells and a 25-minute drive from Palm Springs. The hotel is surrounded by world-class golf courses and features six hardcourt tennis courts and a fully landscaped resort-sized outdoor pool. Guests can enjoy a complimentary evening reception and daily cooked-to-order breakfast. HHM Hotels offers opportunities for growth, with a path from Guest Service Agent to Front Desk Supervisor or Sales Coordinator, and further to Front Office Manager or Sales Manager. HHM Hotels is an equal-opportunity employer.
Requirements
- Previous customer service experience or equivalent training required.
Nice To Haves
- High School diploma or equivalent
- Knowledge of PMS systems
Responsibilities
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Benefits
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
