Guest Service Agent

The Strand, a Boutique Resort•Myrtle Beach, SC

About The Position

Guest Service Agents act as the first point of contact for our guests. In this position, you will be responsible for providing excellent customer service, blocking guest rooms and processing guest registrations, processing accurate payment transactions, submitting housekeeping and maintenance work order request forms, and creating a memorable experience for our guests.

Requirements

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
Strong attention and care to details
Passion for providing exceptional service to guests and team members
Proven job reliability, diligence, dedication, and attention to detail
Teamwork and collaboration
Must be able to communicate clearly and professionally with guests, coworkers and supervisors

Responsibilities

Greet and interact with guests in a genuine, friendly, and professional manner
Block guest rooms and process guest registration and room assignments, accommodating special requests whenever possible
Process guest check-outs
Process accurate transactions, including but not limited to cash and credit card payments
Conduct call-backs to inquire about guests’ experiences
Resolve guest complaints; assist guests in all inquiries in connection with the resort services, in-house events, directions, local attractions, check cashing, safety deposit boxes, etc
Submit housekeeping and maintenance work order request forms
Verify registration cards against computers to ensure accuracy of name, form of payment, and other pertinent information
Inventory guest room keys according to policy and request re-keying as necessary
Assist with responsibilities and duties in the absence or heavy volume in other front office areas
Other duties as assigned