Guest Service Agent - Hilton San Diego Bayfront

Hilton•San Diego, CA

1d•$22 - $27•Onsite

About The Position

Rising above the San Diego Bay and steps from the Gaslamp Quarter and Petco Park, Hilton San Diego Bayfront Hotel is the signature SoCal resort. Enjoy a tailored, urban coastal experience with bright and unparalleled views in every guest room, relaxing amenities, and locally inspired dining. The Team is currently seeking a Guest Service Agent to join their team. We know that you’ll love being a part of the Hilton team! Come see why we were named #1 World's Best Workplace by Fortune Magazine and Great Place to Work! The ideal candidate demonstrates a friendly, hospitable demeanor and thrives in a team-oriented, high-volume hotel environment. At least 6 months of customer service experience is required, with hotel experience highly preferred.

Requirements

At least 6 months of customer service experience is required
Demonstrates a friendly, hospitable demeanor
Thrives in a team-oriented, high-volume hotel environment
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
Quality
Productivity
Dependability
Customer Focus
Adaptability

Nice To Haves

Hotel experience highly preferred.

Responsibilities

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests

Benefits

Medical Insurance Coverage – for you and your family
Vision, Dental, Life and Disability Insurance
Mental Health Resources
Sick Pay – Paid Time Off, 1 hour accrued after 40 hours worked
Vacation – Paid Time Off, 40 hours awarded after first year of employment
Go Hilton travel discount program: 100 nights of discounted travel per calendar year
401(k) plan
Pension plan – Hilton to put $1.29 per hour you work
Access to your pay when you need it through DailyPay
Complimentary Duty Meals served in our Team Member Restaurant
Employee Assistant Program
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs