Guest Service Agent

Spark by Hilton Mystic Groton • Mystic, CT

6h • Onsite

About The Position

We are looking for friendly and welcoming individuals who excel in customer service! If this sounds like you, apply to be our newest guest services agent! This position is perfect for people that love to provide excellent customer service. Maintain high quality service to guests and potential guests through various experiences such as check-in, check-out, billing, anticipating and responding to guest needs and requests, maintaining effective communication with guests and co-workers throughout the hotel, listening to comments, criticism and feedback from guests and taking appropriate action.

Requirements

• Friendly, outgoing, individuals that possess outstanding guest service skills
• pleasant, well-groomed appearance
• basic computer skills
• ability to work in a fast-paced environment with frequent interruptions
• ability to stand and move about for extended periods
• ability to read and write and perform basic math
• ability to remain calm in stressful situations
• High school diploma or equivalent required
• Minimum one year hotel front desk experience required
• Must be willing and able to work a flexible schedule that will include weekends and holidays

Nice To Haves

• college degree preferred

Responsibilities

• Answering phones
• greeting guests
• checking guest into and out of the hotel
• acting as cashier
• taking reservations
• responding to inquiries
• providing information about the hotel and local area
• Maintain high quality service to guests and potential guests through various experiences such as check-in, check-out, billing, anticipating and responding to guest needs and requests, maintaining effective communication with guests and co-workers throughout the hotel, listening to comments, criticism and feedback from guests and taking appropriate action

Benefits

• Competitive compensation
• Professional development and growth
• Paid personal and vacation time
• Company-sponsored medical plans including health insurance, dental, vision, life
• Go Hilton Team Member Travel Program

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees