Guest Service Agent

Leisure Hotels LLC•Branson, MO

14d

About The Position

We are seeking a friendly and professional Front Desk Agent to be the welcoming face of our organization. This role is essential in creating a positive first impression for our clients, visitors, and team members. If you enjoy providing excellent customer service and thrive in a dynamic environment, we invite you to join our team. Position hours are usually day shift 7 to 3 pm however some 12 to 8pm or 3 to 11 pm may be required. Joining our team offers an opportunity to work in a supportive environment that values professionalism, growth, and teamwork. We are committed to fostering a positive workplace culture and providing opportunities for career development.

Requirements

High school diploma or equivalent
Proven experience in front desk, reception, or customer service roles
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Ability to remain calm and professional under pressure
Friendly, approachable demeanor with a positive attitude
Attention to detail and problem-solving skills

Responsibilities

Greet and assist visitors, clients, and staff in a courteous and professional manner
Manage check-in and check-out processes efficiently
Answer and direct phone calls, emails, and inquiries promptly
Maintain the reception area, ensuring it is clean, organized, and welcoming
Handle administrative tasks such as scheduling appointments, managing visitor logs, and processing deliveries
Provide information about the organization’s services, policies, and procedures
Collaborate with other departments to ensure smooth daily operations
Address and resolve guest or visitor concerns with professionalism and tact

Benefits

401(k) with Employer Match: Eligible employees (21 years and older) can participate in our 401(k) plan, starting after 90 days of employment. We offer an employer match to help you save for retirement.
Health Insurance: Full-time employees are eligible for health insurance benefits. Part-time employees may qualify after one year of service, provided they are averaging at least 30 hours per week.
Paid Time Off (PTO): We believe in work-life balance. That's why we offer Paid Time Off starting from your first day of employment, allowing you to take the time you need for rest, self-care, and personal commitments.
Employer-Paid Life Insurance: We provide life insurance coverage up to $10,000, depending on your employee class, at no cost to you.
Voluntary Life Insurance- Full time employees can opt to participate in additional Life Insurance.
Voluntary STD / LTD - Full Time employees can opt in to participate in Long Term Disability, or short term disability.
We are committed to fostering a supportive and rewarding environment for all our employees, and these benefits are just one way we show our appreciation for your hard work and dedication.

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