Guest Service Agent - Part Time

HRI Hospitality•Davis, CA

3d•$17 - $24

About The Position

At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career! Pay Range: $16.90-$23.50 Job Description Job Title: Guest Service Agent Department: Front Office/Guest Services Supervision Exercised: N/A Supervision Received: Operations Manager, Guest Services Supervisor Job Summary: Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Job Duties include the following: Guest Services & Operations: Completes all daily front desk agent tasks Greet and assist guests in a friendly, professional manner during check-in, check-out, and throughout their stay. Resolve guest issues, complaints, and requests with a sense of urgency and empathy. Ensure that all front desk procedures (room assignments, payment processing, key distribution) are performed accurately. Maintain knowledge of all hotel features, services, hours of operation, room types Ensure all reservations that need to be made manually are in the system. Meets Hilton Honors enrollment goals by signing up guest during check-in. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times, Adhere to all cashiering procedures Meet with supervisor to review daily assignments and priorities. Answer department telephone within three rings, using correct greeting and telephone etiquette. Assist all departments and executives in obtaining appropriate information regarding groups, inventory and guest information. Other duties may be assigned. Administrative & Communication: Communicate effectively with other departments (e.g., housekeeping, engineering, F&B) to ensure guest needs are met utilizing tools like Quore, Outlook, Hotel Radios to communicate. Follow up with guest requests/complaints

Requirements

A minimum of one (6) months in customer service preferably in a hotel setting such as Hilton, Marriott, Hyatt or other hotel brand.
Must have a flexible schedule and be available to work weekends, holidays and overnight shifts.
Must have exceptional customer service skills.

Responsibilities

Completes all daily front desk agent tasks
Greet and assist guests in a friendly, professional manner during check-in, check-out, and throughout their stay.
Resolve guest issues, complaints, and requests with a sense of urgency and empathy.
Ensure that all front desk procedures (room assignments, payment processing, key distribution) are performed accurately.
Maintain knowledge of all hotel features, services, hours of operation, room types
Ensure all reservations that need to be made manually are in the system.
Meets Hilton Honors enrollment goals by signing up guest during check-in.
Obtain assigned bank and ensure accuracy of contracted monies.
Keep bank secure at all times, Adhere to all cashiering procedures
Meet with supervisor to review daily assignments and priorities.
Answer department telephone within three rings, using correct greeting and telephone etiquette.
Assist all departments and executives in obtaining appropriate information regarding groups, inventory and guest information.
Communicate effectively with other departments (e.g., housekeeping, engineering, F&B) to ensure guest needs are met utilizing tools like Quore, Outlook, Hotel Radios to communicate.
Follow up with guest requests/complaints