Guest Service Agent

Marriott Hotels Resorts • Orlando, FL

1d • $15

About The Position

This hotel is owned and operated by an independent franchisee, Interessant Hotels & Resorts Management . The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. The Guest Services Agent is responsible for providing outstanding service to hotel guests throughout their stay. This role includes handling check-ins and check-outs, processing reservations and payments, responding to guest inquiries, and ensuring a positive guest experience. The Guest Services Agent represents the hotel’s brand standards and is expected to maintain a professional, friendly, and helpful demeanor at all times.

Requirements

• Previous customer service or hotel front desk experience preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Professional appearance and positive attitude
• Reliable attendance and punctuality
• Basic computer skills and ability to learn hotel systems (Opera preferred)
• Ability to work flexible schedules, including weekends and holidays
• Ability to stand for extended periods of time
• Ability to lift up to 25 lbs if necessary

Nice To Haves

• Lightspeed PMS knowledge preferred

Responsibilities

• Greet and assist guests in a courteous and professional manner
• Process guest check-ins and check-outs accurately
• Handle room assignments, reservations, and billing transactions
• Respond to guest requests, questions, and concerns promptly
• Resolve guest issues or escalate them to management when needed
• Follow hotel policies, procedures, and brand standards
• Maintain cleanliness and organization of the front desk area
• Communicate important guest and shift information to supervisors
• Promote hotel services, amenities, and local attractions
• Protect guest privacy and maintain confidentiality

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed