Guest Service Agent | Holiday Inn Express Honolulu
About The Position
You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.
Requirements
- High School diploma (or equivalent)
- Interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner.
- If you don't work well under pressure, this won't be a great fit.
- Communicate clearly and demonstrate a high level of professionalism.
- Handle cash responsibly and reliably
- Use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.
- Be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more.
- Be able to accommodate varying schedules including nights, weekends and holidays.
Nice To Haves
- three to six months of related experience
Benefits
- excellent pay
- hotel discounts
- the opportunity to be part of an anything-but-standard growing hotel company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
