Lenox Hotel - Guest Specialist- Full time

Lenox Hotel•Boston, MA

11d•$25 - $26•Onsite

About The Position

Since 1900, The Lenox has been a beloved Back Bay landmark—an independent hotel known for its character, creativity, and genuine hospitality. We empower our team to surprise and delight guests in thoughtful, memorable ways. For many travelers, The Lenox becomes their home in Boston, and our colleagues are at the heart of that experience. We are seeking a full‑time Guest Specialist to join our Front Office team.. As a Guest Service Agent, you will combine exceptional hospitality with efficient front desk operations to ensure every guest feels genuinely cared for.

Requirements

Excellent verbal and written communication skills in English
A guest‑focused mindset with comfort interacting with a diverse public
Prior hospitality experience, preferably at a hotel front desk
Proficiency in Microsoft Office
Flexibility to work a variety of shifts, including weekends and holidays
Ability to stand for extended periods (up to 6 hours) and lift up to 25 lbs

Nice To Haves

experience with OPERA is a plus
Some college coursework preferred
bilingual skills are a plus

Responsibilities

Deliver an outstanding guest experience from check‑in through check‑out with warmth, professionalism, and efficiency
Create a welcoming, sophisticated, and engaging lobby environment
Anticipate guest needs and proactively resolve questions or concerns
Provide knowledgeable recommendations on hotel amenities, services, and our three on‑site restaurants
Build rapport with returning guests and personalize service whenever possible
Accurately process reservations, room assignments, billing, and payment transactions
Maintain organized front desk operations and clear communication across shifts
Collaborate closely with housekeeping, security, and restaurant teams to ensure seamless service
Assist other hotel departments as needed to support guest satisfaction