Guest Service Agent

TKO EMPLOYMENT SERVICES DELAWARE LLC • Newark, DE

1d • Onsite

About The Position

The primary role of the Hotel Guest Service Agent is to provide exceptional customer service to hotel guests. This involves assisting guests with check-in and check-out procedures, handling reservations and inquiries, and addressing any concerns or requests they may have during their stay. The agent is expected to ensure a seamless and enjoyable experience for guests while upholding the hotel's standards of hospitality and professionalism.

Requirements

• Previous customer service experience required or equivalent training
• Dynamic, engaging and passionate personality with the ability to multi-task

Nice To Haves

• High School diploma or equivalent preferred

Responsibilities

• Greet, register, and assign rooms to guests of the hotel
• Verify customers' credit and establish payment method
• Make and confirm external reservations for dinner, entertainment, and transportation
• Compute bills, collect payments, and make change for guests
• Answer hotel phone and handle guest requests and inquiries
• Transmit and receive messages, using telephones or PMS system
• Deposit guests' valuables in hotel safes or safe-deposit boxes
• Perform bookkeeping activities, such as balancing accounts
• Serve food and beverages to guests, ensuring a positive dining experience
• Act as a private lounge host
• Practice safe work habits and use required safety equipment
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
• Perform other duties as requested by management

Benefits

• Medical, Dental and Vision
• Employer Paid Life Insurance
• Other Supplemental Benefits
• Employer Matched 401K
• Hotel Room Discounts across multiple brands
• Enhanced paid vacation, sick time and holiday pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees