Guest Service Agent

MISSION POINT RESORT • Mackinac Island, MI

10d • Onsite

About The Position

At Mission Point Resort, every exceptional guest interaction—from a warm welcome to seamless check-in and thoughtful assistance—helps shape the unforgettable experiences we are known for. As Mackinac Island’s only full-service, casually elegant resort, we are seeking an enthusiastic and service-driven Guest Service Agent to join our front office team and ensure every guest feels valued from the moment they arrive. About the Role The Guest Service Agent is the first point of contact for our guests and plays a key role in creating a welcoming and seamless experience. This hands-on role focuses on delivering exceptional service at the front desk, assisting with check-ins and check-outs, addressing guest inquiries, and coordinating with other resort departments to meet guest needs. This position is ideal for a guest-focused professional who enjoys problem-solving, thrives in a fast-paced environment, and has a passion for delivering exceptional hospitality.

Requirements

• Previous front desk or guest service experience preferred; hospitality, resort, or hotel experience a plus
• Familiarity with property management systems (PMS), reservation software, and basic office technology
• Friendly, professional, detail-oriented, reliable, and committed to delivering exceptional service
• Ability to address guest concerns with patience, empathy, and sound judgment
• Excellent verbal and written communication skills; comfortable interacting with guests from diverse backgrounds
• Ability to stand for extended periods and occasionally lift up to 25 lbs
• Must be able to live and work on Mackinac Island during the operating season

Nice To Haves

• hospitality, resort, or hotel experience

Benefits

• Competitive pay
• Health insurance
• 401(k) retirement plan with company match, including eligibility for employer contributions under SECURE Act 2.0
• Seasonal housing and meals
• Employee perks and resort discounts
• Opportunities for professional development and advancement within the hospitality field

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees