Guest Service Agent | La Quinta Inn & Suites Downtown Stadium | Nashville, TN

PM Hotel Group•Nashville, TN

15h•Onsite

About The Position

Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

Requirements

High School diploma (or equivalent)
Interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner.
If you don't work well under pressure, this won’t be a great fit.
Be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more.
Be able to accommodate varying schedules including nights, weekends and holidays.

Nice To Haves

three to six months of related experience
be a people-person!

Responsibilities

Communicate clearly and demonstrate a high level of professionalism.
Provide exceptional customer service and rolling with the punches.
Have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
Handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.