Guest Service Agent

Pyramid Global Hospitality

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About The Position

Guest Service Agent Dellshire Resort | Opening Spring 2026 Where imagination, wonder, and togetherness come to life in extraordinary style. Shape your success in a place built for unforgettable experiences. At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection. The Guest Service Agent is the welcoming face and trusted guide of Dellshire Resort, responsible for delivering exceptional arrival, stay, and departure experiences for every guest. This role combines front desk operations with concierge-level service, ensuring seamless check-in/out processes while also providing personalized recommendations, coordinating experiences, and anticipating guest needs. As both host and storyteller, the Guest Service Agent plays a vital role in creating memorable, elevated experiences—balancing operational efficiency with thoughtful, individualized service that reflects Dellshire Resort’s commitment to luxury, imagination, and hospitality excellence.

Requirements

• High school diploma or equivalent required; degree in Hospitality or related field preferred.
• 1–2 years of front desk, concierge, or guest service experience in a hotel or resort environment preferred.
• Strong knowledge of hospitality operations and guest service best practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in property management systems (Opera or similar) and Microsoft Office Suite.
• Ability to multitask and remain composed in a fast-paced, guest-facing environment.
• Professional appearance and demeanor with a passion for creating memorable guest experiences.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Greeting guests with warmth, professionalism, and genuine hospitality, creating a strong first impression.
• Efficiently perform check-in and check-out procedures, ensuring accuracy and attention to detail.
• Manage reservations, modifications, cancellations, and room assignments using the property management system.
• Process payments, verify billing accuracy, and handle cash and credit transactions securely.
• Provide personalized recommendations for dining, entertainment, attractions, and resort experiences.
• Coordinate reservations for restaurants, spa services, transportation, and activities.
• Anticipate guest needs and deliver thoughtful, proactive service throughout the guest journey.
• Assist with VIP arrivals, special occasions, and customized guest experiences.
• Respond promptly to guest inquiries, concerns, and requests, ensuring full resolution and satisfaction.
• Maintain detailed guest records, notes, and preferences to support personalized service.
• Uphold confidentiality and always protect guest information.
• Collaborate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless service delivery.
• Maintain strong relationships with local vendors, partners, and attractions to enhance guest offers.
• Communicate effectively across departments regarding guest needs, room status, and service recovery.
• Maintain a clean, organized, and professional front desk and lobby presence.
• Stay informed on resort amenities, promotions, events, and local happenings.
• Support pre-opening initiatives, training, and special projects as assigned.

Benefits

• Competitive pay
• Comprehensive health, dental, and vision coverage
• Paid time off and holidays
• 401(k) with employer match
• Associate recognition programs
• Exclusive discounts and family perks
• Free employee meal daily

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED