Guest Service Agent | Westin Wilmington
PM Hotel Group•Wilmington, DE
•Onsite
About The Position
You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.
Requirements
- High School diploma (or equivalent)
- Interact with all hotel guests and team members in a polite and positive manner at all times
- Fulfilling requests (even challenging ones) in a timely manner
- Work well under pressure
Nice To Haves
- Three to six months of related experience
Responsibilities
- Communicate clearly and demonstrate a high level of professionalism.
- Provide exceptional customer service
- Share knowledge of local happenings in the restaurants, entertainment, and sporting events
- Handle cash responsibly and reliably
- Use computers, databases, and property management systems
Benefits
- Excellent pay
- Hotel discounts
- Opportunity to be part of an anything-but-standard growing hotel company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
