Guest Service Agent
Pyramid Global Hospitality•Newport Beach, CA
•$20 - $21
About The Position
As a Guest Service Agent, you are the first point of contact and the lasting impression of our hotel. You’ll welcome guests with genuine hospitality, assist with check-in/check-out, resolve challenges with professionalism, and ensure every stay feels effortless.
Requirements
- A warm, engaging personality with a passion for hospitality.
- Strong communication and problem-solving skills.
- Ability to thrive in a fast-paced environment.
Nice To Haves
- Previous hotel/front desk experience a plus, but not required, we provide training!
Responsibilities
- Welcome guests warmly, providing attentive and personalized service.
- Complete check-in/check-out efficiently, ensuring accuracy with reservations, payments, and room assignments.
- Verify credit cards/IDs, process payments, balance assigned house bank, and post charges to guest accounts.
- Share hotel amenities, promotions, and local recommendations to enhance the guest experience.
- Answer calls and messages promptly, offering clear, friendly communication.
- Handle guest concerns with empathy and ownership, turning challenges into positive outcomes.
- Stay calm and professional during peak times or emergencies.
- Collaborate with other departments to ensure seamless service delivery.
- Coordinate with bell staff for guest assistance.
- Manage guest mail, faxes, and small packages.
- Perform administrative tasks such as filing, copying, or assisting reservations/PBX as needed.
- Other duties as assigned by the leadership team.
Benefits
- full benefit plans, including 401k with a company match
- lucrative bonus programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
