Guest Service Agent

Spirit Airlines•Fort Lauderdale, FL

2d•$17

About The Position

Spirit Airlines is currently seeking positive, enthusiastic individuals with an accomplished background in customer service. As a GSA, your bright personality and smile will start and finish the Spirit Airlines experience for our Guests. At Spirit, we live “More Fly.” It’s not just about getting from point A to B—it’s about feeling fly while you’re at it. For our Team Members, it means thinking BIG, taking action, making connections, and having a blast while doing it. From the station to the cockpit, the cabin to the computer, every day is an adventure as we redefine travel. Soar with us and enjoy travel perks that bring you closer to what matters. Join a team that empowers you to bring your full self to work, grow personally and professionally, and fuel the communities we serve. At Spirit Airlines, the sky isn’t the limit—it’s just the beginning! EEOC Statement Spirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.

Requirements

High School Diploma or GED Certification required
Must hold a valid Driver's License and be at least 18 years of age (Learner's Permit is not accepted)
Must possess excellent verbal and written communication skills in the English language
Must be a U.S. citizen, permanent resident, or have authorization to work in the U.S under any category, except C08, C09, and C11
Model and deliver a distinctive and delightful customer experience
Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software
Must be able to type and learn airline-specific computer reservation/ ticketing software
Able to stand for long periods of time and consistently lift luggage of up to 70 lbs.
Must be able to work flexible hours, including early mornings, late evenings, weekends, and holidays
Must pass a pre-employment drug screening and 10-year background check
Must be self-motivated and able to work independently
Must be able to maintain a professional image and show no visible tattoos
Must be able to attend training for five (5) continuous weeks; 40 hours a week
Ability to follow processes and procedures and apply a flexible approach when required

Nice To Haves

Bilingual (Spanish, Creole, and English) Speakers preferred

Responsibilities

Greet and check-in our Guests
Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
Model and share guest service best practices with all team members to deliver a distinctive and delightful Guest experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.)
Provide Guest with courteous, friendly, fast, and efficient service
Help our Guest with new and existing reservations, assign seats and issue boarding passes
Handle Guest questions and concerns with professionalism, knowledge and empathy
Manage gate operations and flight close-outs
Organize the safe loading and unloading of our customers on and off the aircraft
Assist with Baggage Service and Baggage Tracing
Perform Gate Functions with professionalism and care - Announcements and Guest Assistance
Perform other duties as assigned or as may be necessary to make sure our Guests are safe and have a fantastic Spirit experience
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs or technical developments).

Benefits

We offer a competitive salary and comprehensive benefits to our team members including dental, vision, life insurance, 401(k), travel benefits and much more.
We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members.

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