Guest Service Agent

Ocean Havens • Boston, MA

7d • Onsite

About The Position

Boston Yacht Haven is a premier luxury boutique waterfront hotel and marina, offering an exclusive experience for guests who appreciate exceptional service and stunning harbor views. We are seeking a dynamic and personable Guest Service Agent to join our team—someone who thrives in a fast-paced environment, loves meeting new people, and enjoys providing top-tier hospitality. A pleasant communicator who can connect effortlessly with diverse guests. A hardworking, detail-oriented, and energetic individual who enjoys problem-solving and taking initiative. Someone who thrives in a team environment but can also handle responsibilities independently. Passionate about hospitality, customer service, and creating unforgettable guest experiences.

Requirements

• Ability to read, write, speak and communicate effectively in English.
• Ability to multi-task, stay organized, and handle busy shifts with a smile. :)
• Ability to sit and stand for periods of time, lift, push, pull and carry up to 20 lbs.
• A problem-solver who can think on their feet and deliver solutions with confidence.
• Shifts are between 8 AM to 6 PM.
• Occasional after-hours support required.
• Flexibility to work any day of the week with a rotating schedule, weekends, and holidays as needed.
• Other tasks as assigned by management.

Nice To Haves

• Bilingual is also a plus!
• Previous hospitality or customer service experience is a plus, but a positive attitude and willingness to learn matter most! We do provide full training!

Responsibilities

• Welcome and assist guests with check-in, check-out, and concierge services, ensuring a seamless experience.
• Provide exceptional customer service, responding to inquiries about the hotel, marina, and Boston attractions.
• Handle reservations, phone calls, and guest requests with professionalism and efficiency.
• Work closely with housekeeping and maintenance teams to ensure rooms and facilities are in top condition.
• Work closely with colleagues from other properties in the collection sharing the same customer base.
• Process payments, handle invoices, and maintain accurate records in all of the inn and marina software.
• Cross-train to assist with marina and heart-of-the-house responsibilities.
• Assist with special guest requests, VIP services, and marina operations as needed.

Benefits

• Lots of opportunities for career growth and development in a world-class setting
• A beautiful waterfront work environment
• A supportive and fun team culture
• Employee discounts, perks, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed