Guest Service Agent

Auberge Resorts • Mountain Village, CO

24d • $20

About The Position

Embark on a dynamic role as a Guest Service Agent, where your passion for hospitality and impeccable customer service will shine. As the welcoming face of our establishment, you will ensure every guest enjoys a seamless and memorable stay, providing personalized assistance and exceeding expectations at every touchpoint.

Requirements

• 1 year in a similar role
• Strong interpersonal and communication skills
• Ability to handle multiple tasks efficiently
• Familiarity with hotel management systems and basic computer skill

Responsibilities

• Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures.
• Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.
• Manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences.
• Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.
• Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees