Guest Service Agent

Kalyan Hospitality

7d

About The Position

The Guest Service Agent plays a pivotal role in delivering exceptional customer service and ensuring a seamless experience for all guests from arrival to departure. This position is responsible for managing guest check-ins and check-outs efficiently while addressing inquiries and resolving any issues promptly and professionally. The role requires maintaining a welcoming and hospitable environment, acting as the first point of contact and representative of the establishment’s brand and values. The Guest Service Agent collaborates closely with other departments to coordinate guest requests and enhance overall satisfaction. Ultimately, this role contributes significantly to building guest loyalty and positive reviews, which are essential for the ongoing success of the hospitality operation.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service or hospitality preferred but not required.
• Basic computer skills, including familiarity with reservation and property management software.
• Strong communication skills with the ability to interact effectively with diverse guests.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

• Experience working in a hotel or resort front desk environment.
• Proficiency in multiple languages to assist a diverse guest population.
• Knowledge of local area attractions and transportation services.
• Certification in hospitality or customer service training programs.
• Demonstrated ability to handle conflict resolution and emergency situations calmly.

Responsibilities

• Greet guests warmly and assist with the check-in and check-out processes using property management systems.
• Respond promptly and courteously to guest inquiries, requests, and complaints, ensuring timely resolution.
• Maintain accurate guest records and process payments, deposits, and billing information securely.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs and special requests.
• Provide detailed information about hotel services, amenities, local attractions, and transportation options.
• Ensure compliance with all safety, security, and privacy policies to protect guests and property.
• Assist in managing reservations and room assignments to optimize occupancy and guest satisfaction.
• Support administrative tasks such as preparing reports, managing correspondence, and maintaining the front desk area.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees