Guest Service Agent - Hampton by Hilton Daly City

Reneson Hotel Group•Daly City, CA

5d•$23

About The Position

The Hampton by Hilton in Daly City has an immediate position available for a full-time Guest Service Agent that will work 2:45pm - 11:15pm. If interested candidate would also cross train for Night Audit (11p - 7am). The Guest Service Agent (Agent) is a key factor to the overall guest engagement and success of the hotel operation. We are looking for a team player, with a warm people-oriented demeanor and a gift for paying attention to details that will allow you to deliver superior customer service. You will be responsible for organizing, confirming, and processing guest check ins and check outs, making reservations, and light concierge work. No matter whether a guest arrives weary from their travels or excited to start their vacation, we strive to make each guest stay a unique and memorable experience. Every guest, Every time. The Agent is responsible to welcome and greet all guests in a friendly manner, answer telephone calls, process guest check in and checkouts efficiently, answer guest questions, give location directions, and make reservations by utilizing the Reneson reservation selling techniques. Agent’s will assist guests with assistance and coordinate with housekeeping, houseperson, maintenance staff, and management to fulfill guest requirements. This work may also serve as concierges, assisting guests with ground transportation information, restaurant or entertainment reservations, and providing other information about local events. Agents will also be required to resolve guest complaints and find way to resolve issues to the guest’s satisfaction.

Requirements

Previous hotel experience preferred.
Previous computer experience required.
Some typing skills.
Ability to communicate with supervisor and co-workers.
Ability to follow instructions.
Must be able to obtain Food Handlers and RBS Certification within 30 days

Responsibilities

Answering phones, directing calls, and taking reservations.
Welcome guests during the check in process and wishing a fond farewell upon departure.
Produce and generate all required reports and perform daily check lists.
Post charges to guests' accounts and perform other cashier functions, including but not limited to some cash handling, performing folio corrections and adjustments.
Local knowledge and ability to perform concierge services.
Process guest check in and checkouts efficiently
Answer guest questions
Give location directions
Make reservations by utilizing the Reneson reservation selling techniques.
Assist guests with assistance and coordinate with housekeeping, houseperson, maintenance staff, and management to fulfill guest requirements.
Assist guests with ground transportation information, restaurant or entertainment reservations, and providing other information about local events.
Resolve guest complaints and find way to resolve issues to the guest’s satisfaction.