Guest Service Agent
About The Position
1. Enter workplace at scheduled time in uniform ready to begin work. Properly clock in. 2. Ensure prescribed amount of cash is on hand by counting and recording count. 3. Ensure telephone service meets company standards. Telephone answered within three rings, using proper script. Transfer calls properly, perform wake up calls, take message politely and never give out a room number. 4. Properly check in and out guests. 5. Properly handle reservations. 6. Ensure property management computer procedures are correctly implemented. 7. Properly answer guest’s questions for directions or other needs. 8. Assist with laundry needing completion. Fold linen, dry linen and wash linen as needed. 9. Assist with cleanliness of lobby, corridors, and elevator. 10. Additional duties may be added as needed.
Requirements
- EDUCATION: General high school education or better preferred. Must speak, read, write, and understand the primary language used in the workplace and by the guests.
- EXPERIENCE: One year hotel or customer contact experience preferred.
- PHYSICAL: Requires standing, walking, sitting, reaching, grasping, carrying, bending, stooping repetitive motions, visual acuity, hearing, writing and good verbal skills. On occasion may be required the ability to lift up to 15 pounds.
Nice To Haves
- General high school education or better preferred.
- One year hotel or customer contact experience preferred.
Responsibilities
- Enter workplace at scheduled time in uniform ready to begin work. Properly clock in.
- Ensure prescribed amount of cash is on hand by counting and recording count.
- Ensure telephone service meets company standards.
- Properly check in and out guests.
- Properly handle reservations.
- Ensure property management computer procedures are correctly implemented.
- Properly answer guest’s questions for directions or other needs.
- Assist with laundry needing completion.
- Assist with cleanliness of lobby, corridors, and elevator.
- Additional duties may be added as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
