Guest Service Agent

Marriott • Orlando, FL

1d • $15

About The Position

The Guest Services Agent is responsible for providing outstanding service to hotel guests throughout their stay. This role includes handling check-ins and check-outs, processing reservations and payments, responding to guest inquiries, and ensuring a positive guest experience. The Guest Services Agent represents the hotel’s brand standards and is expected to maintain a professional, friendly, and helpful demeanor at all times.

Requirements

• Previous customer service or hotel front desk experience preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Professional appearance and positive attitude
• Reliable attendance and punctuality
• Basic computer skills and ability to learn hotel systems (Opera preferred)
• Ability to work flexible schedules, including weekends and holidays
• Ability to stand for extended periods of time
• Ability to lift up to 25 lbs if necessary

Nice To Haves

• Lightspeed PMS knowledge preferred

Responsibilities

• Greet and assist guests in a courteous and professional manner
• Process guest check-ins and check-outs accurately
• Handle room assignments, reservations, and billing transactions
• Respond to guest requests, questions, and concerns promptly
• Resolve guest issues or escalate them to management when needed
• Follow hotel policies, procedures, and brand standards
• Maintain cleanliness and organization of the front desk area
• Communicate important guest and shift information to supervisors
• Promote hotel services, amenities, and local attractions
• Protect guest privacy and maintain confidentiality

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed