Guest Service Agent
About The Position
Maintain a warm, friendly and professional demeanor at all times Professional speech and ability to communicate effectively and pleasantly Check guests in and out according to hotel standards Setting up and settling guest accounts according to accounting processes Great phone etiquette Maintain control of room keys Ability to balance room inventory Assist in accommodating guest requests Be able to maintain bank handling according to standard operating procedures Maintain thorough knowledge of room inventory and offer up sale on rooms to increase incentive Maintain knowledge of resort amenity, dining, and activities Arrive promptly for any shifts scheduled Keeping the office clean and orderly (front and back offices) Other project or duties to meet guest needs
Requirements
- Prior hotel and / or customer service experience preferred
- High School Diploma or G.E.D.
- Basic computer skills
- General knowledge of office and telephone procedures
- Knowledge of basic accounting functions
- Consistent demonstration of the Twelve Greenbrier Values
- Commitment to the job
- Flexible with regards to scheduling
Nice To Haves
- Pursuing hospitality or related degree preferred
- Experience with Opera (Property Management System) and Knowcross is beneficial
Responsibilities
- Maintain a warm, friendly and professional demeanor at all times
- Professional speech and ability to communicate effectively and pleasantly
- Check guests in and out according to hotel standards
- Setting up and settling guest accounts according to accounting processes
- Great phone etiquette
- Maintain control of room keys
- Ability to balance room inventory
- Assist in accommodating guest requests
- Be able to maintain bank handling according to standard operating procedures
- Maintain thorough knowledge of room inventory and offer up sale on rooms to increase incentive
- Maintain knowledge of resort amenity, dining, and activities
- Arrive promptly for any shifts scheduled
- Keeping the office clean and orderly (front and back offices)
- Other project or duties to meet guest needs
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
