Rooms - Guest Service Agent
About The Position
At OTH Hotels Resorts, we don’t believe in service that’s scripted—we believe in hospitality that’s human. As a Guest Service Agent, you’re not just the first face guests see—you’re the first impression, the friendly voice, and the calm presence that sets the tone for the entire stay. This isn’t just about check-ins and key cards. It’s about creating genuine connections, anticipating needs, and making sure every guest feels truly seen, heard, and valued. You are more than a front desk agent—you’re a host, a guide, and a problem-solver. When empowered with our Unscripted Hospitality mindset, you help turn simple stays into unforgettable experiences.
Requirements
- A people-person with a natural warmth and a passion for delivering memorable guest experiences.
- Calm under pressure and quick to find creative solutions when challenges arise.
- Comfortable using computers and learning hotel systems (training provided).
- Strong verbal communication skills in English; bilingual abilities are a plus.
- Detail-oriented, organized, and able to multitask in a fast-paced environment.
- Reliable, flexible, and available to work a variety of shifts including weekends and holidays.
Nice To Haves
- Previous hotel front desk or hospitality experience preferred, but not required—we’re happy to train individuals with the right attitude and drive.
Responsibilities
- Welcome guests with warmth and professionalism, ensuring a smooth and personalized check-in and check-out experience.
- Provide thoughtful recommendations, directions, and assistance to enhance each guest’s visit.
- Handle guest inquiries, concerns, and special requests with patience, empathy, and a can-do attitude.
- Accurately process reservations, payments, and room assignments using the property management system.
- Maintain knowledge of hotel features, services, amenities, and local area attractions.
- Communicate promptly and clearly with other departments to fulfill guest needs (housekeeping, engineering, food & beverage, etc.).
- Monitor lobby and guest areas to ensure they are welcoming and well-maintained.
- Support team members with administrative or operational tasks as needed.
- Follow safety, security, and confidentiality procedures to protect guests and property.
- Represent the spirit of OTH Hotels Resorts with every interaction—onsite or over the phone.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
