Tharaldson Hospitality-posted 4 months ago
Entry Level
Spokane, WA

We are hiring for a Guest Service Agent/Front Desk Agent! This role is essential in accommodating guests of the hotel by performing various duties that ensure a pleasant stay. The ideal candidate will have a genuine warmth and helpful nature, understanding the importance of a great first impression and enjoying making others smile.

  • Greets, registers, and assigns rooms to guests
  • Handles confidential information, including guest records, with a high degree of integrity
  • Promptly and effectively deals with guest requests and complaints
  • Answers and routes calls as appropriate; takes guest messages with accuracy
  • Responsible for cash drawer contents and transactions during shift
  • Maintains accurate records including cash flows, registration card, reservation cards, and property walks
  • Assists with sales and marketing efforts as directed by the General Manager
  • Offers and properly handles requests for wake-up calls
  • Records pertinent guest information in the pass-on log
  • Replenishes continental breakfast as needed and keeps area clean
  • Ensures common area/lobby is clean
  • Performs laundry functions as directed
  • All other duties as assigned
  • 0 – 1+ year of customer service experience
  • Passionate about hospitality and creating an exceptional guest experience
  • Ability to handle confidential information, including guest records, with a high degree of integrity
  • Ability to answer and route calls as appropriate; takes guest messages with accuracy
  • High School degree or better
  • Career advancement opportunities
  • Employee discounts
  • Competitive pay
  • Daily Pay
  • Flexible work schedule
  • Comprehensive benefits for you and your family including medical, vision, dental, 401k, Profit Sharing
  • Paid vacation
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service