Guest Service Agent

Towneplace Suites Sunnyvale-posted 6 months ago
Entry Level
Sunnyvale, CA
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As a Guest Service Agent, you will greet, register, and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your role is crucial in ensuring overall guest satisfaction and involves various responsibilities including managing guest check-ins and check-outs, handling payments, and addressing guest requests and complaints.

  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary.
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.
  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.
  • Competitive wages for full time and part time opportunities.
  • Medical, Dental and Vision Health Insurance.
  • Paid Time Off.
  • 401k Company Match.
  • Daily Pay.
  • Free Basic Life Insurance.
  • 24/7 access to TELUS Health, a confidential work-life resource.
  • Travel Discounts.
  • Commuter Transit and Commuter Parking Benefits.
  • Employee Assistance and Wellness Program.
  • Educational/Professional Development.
  • Referral Bonus Program.
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