Guest Service Agent

Little River Casino Resort • Manistee, MI

214d • $17 - $17

About The Position

The Guest Service Agent is responsible for working all shifts related to the guest service aspect of the hotel, including greeting guests, operating point of sale, telephone, and property management systems, and accommodating guest requests and needs in all areas (Hotel, RV Park, and Gift Shop). The role involves creating a fun, exciting entertainment experience for guests and an engaging, inclusive, supportive work environment for team members.

Requirements

• High school diploma or GED.
• 1 year's guest service experience, including cash and credit card handling.
• Experience working with a Tribally run casino and/or resort preferred.
• At least 18 years of age.

Responsibilities

• Registers guests and assigns rooms or sites efficiently with minimum delay to the guest.
• Assists with inventory counts monthly.
• Uses PBX switchboard to connect incoming and outgoing calls.
• Stays updated on hotel occupancy, special events, and other situations affecting the hotel occupancy.
• Operates computer point of sale system (POS) and property management system and provides accurate accounting according to policies and procedures.
• Opens/closes outlets as directed.
• Uses suggestive selling techniques with guests.
• Performs general upkeep to designated areas, which may include dusting, vacuuming, sweeping, and minor ground duties for the RV Park.
• Assists in pre-registration and blocking of rooms for groups.
• Performs night audit functions, including posting room charges, balancing, and transmitting credit cards, monitoring proper rates, posting comps properly, and preparing proper reports for accounting.
• Maintains knowledge of rooms/site locations, types of rooms/sites, and room/site rates.
• Maintains selling techniques to sell rooms/sites and promote other services.
• Coordinates room status updates with the hotel housekeeping department.
• Assists in stocking supplies, merchandise and keeps all areas tidy and neat.
• Assists and maintains appropriate inventory levels of merchandise.
• Stocks shelves and office supplies as needed.
• Provides professional and courteous service to all guests, both internal and external.
• Resolves any discrepancies and assists in handling guest complaints.
• Acquaints guests with the hotel/campground features, rules, and services.
• Maintains daily communication shift logs.
• Maintains a proper bank, provides accurate handling of monies, and prepares accurate remits.
• Performs basic maintenance of public restrooms, showers, and the laundry area by stocking supplies, cleaning, and disinfecting in the RV Park clubhouse during houseperson duties.
• Maintains working knowledge of all Little River Casino Resort operations, programs, events, promotions, and services.
• Provides paging service for guests.
• Occasionally may be required to assist with housekeeping duties such as laundry, room cleaning, and houseperson duties.
• Must satisfactorily complete all training assigned by the Resort.
• Must adhere to the safety rules and regulations of the Little River Casino Resort and of the Hotel department.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Construction of Buildings
• Education Level: High school or GED