Guest Service Agent

French Lick Resort • Miami, FL

90d

About The Position

As a Guest Service Agent, you will greet, register, and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your role is crucial in ensuring guest satisfaction and maintaining the hotel's reputation. You will be responsible for various tasks including registering and assigning guests to hotel rooms, establishing methods of payment, verifying credit, making and confirming reservations, and computing bills. You will also handle guest requests and complaints, ensuring that all issues are resolved promptly and effectively. Additionally, you will perform bookkeeping activities, assist in the breakfast area, and help guests with luggage during peak periods. Your focus will be on providing excellent service and ensuring overall guest satisfaction.

Requirements

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and offer assistance with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits and follow MSDS and OSHA standards.
• Assist in the breakfast area or with luggage when staffing assistance is required or during peak periods.
• Perform other duties as requested by management.

Benefits

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED