Guest Service Agent

Valor Hospitality Partners • Atlanta, GA

115d

About The Position

The Guest Services Agent at The American Hotel Atlanta is responsible for performing all desk-related functions, including checking guests in and out, making room reservations, giving recommendations, and providing directions. As the first point of contact, the agent must smile and greet guests in a welcoming manner. The role involves handling guest registration, room assignments, providing quotes for room rates, accommodating special requests, and collecting payments. The agent will also manage guest check-ins/check-outs, resolve guest complaints, and assist guests with inquiries related to hotel services and local attractions.

Requirements

• High school diploma or equivalent experience.
• Three to twelve months of employment in a related guest relations position.
• Excellent computer and cash handling skills.
• Ability to stand for extended periods.
• Sociable, outgoing, and guest service-oriented demeanor.

Responsibilities

• Handle guest registration and room assignments.
• Provide quotes for room rates and up-sell to guests.
• Accommodate special requests whenever possible.
• Collect payment for charges on the guest folio.
• Verify registration cards against the computer for accuracy.
• Pre-register and block reservations.
• Manage guest check-ins/check-outs according to hotel policies.
• Ensure all cash and cash equivalents are accounted for.
• Resolve guest complaints and assist with inquiries.
• Manage phone activity and provide general knowledge to callers.
• Cancel room reservations according to procedures.
• Function as a liaison between Front Desk and Housekeeping.

Benefits

• Competitive Salary
• Daily Pay
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees