Guest Service Agent

SSH Gulfport LLC • Gulfport, MS

309d

About The Position

The Front Desk position at our hotel requires a candidate with Marriott experience preferred and Fosse experience is a plus. The role involves registering and assigning rooms to guests, issuing room keys, and providing escort instructions to the Guest Service Agent or directly to guests. The candidate will also be responsible for sorting and tracking incoming mail and messages, transmitting and receiving messages using all communication avenues, and answering inquiries related to hotel services, guest registration, shopping, dining, entertainment, and travel directions. Additionally, the candidate will keep records of room availability and rates, compute bills, collect payments, and make changes for guests. The role includes making, confirming, and canceling reservations through various communication channels, posting charges to guest bills, and making reservations for transportation or entertainment for guests. The candidate will also deposit guest valuables in the hotel safe deposit box and must have a full working knowledge of each shift, including night audit. A comprehensive knowledge of the English language is essential for effective communication with guests, associates, and vendors.

Requirements

• High school education required.
• Relevant training and experience and additional education preferred.
• CPR and first aid training preferred.
• Comprehensive knowledge of the English language.
• Good mathematical and computer skills.

Nice To Haves

• Marriott experience preferred.
• Fosse experience a plus.
• Additional language ability preferred.

Responsibilities

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuable in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Attend required meetings.
• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have good mathematical and computer skills.

What This Job Offers

• Education Level: High school or GED