Guest Service Agent US

InnVest•Seattle, WA

8d•$23•Onsite

About The Position

As a Front Desk Agent, you're often the first — and last — impression our guests take with them. You'll own the arrival and departure experience from start to finish, handle phone operations, and navigate guest requests with genuine care and a knack for making people feel like they belong. More than checking boxes, you'll be an advocate for the hotel, a creator of ridiculously personal moments, and the kind of person guests remember long after checkout.

Requirements

Experience in a customer-facing role — you're comfortable with people and it shows.
A flexible schedule, including availability for evenings, weekends, and holidays.
Composure under pressure — busy check-in rushes don't rattle you.
A calm, solutions-first approach when guests need a little extra support.
Comfort with hotel systems and a sharp eye for entering information accurately.

Responsibilities

Pre-assign rooms based on VIP status, repeat guest history, packages, and special requests — the details matter here.
Welcome guests through check-in and checkout with confidence, warmth, and professionalism.
Answer every call promptly and knowledgeably, leaving guests with complete, accurate information every time.
Monitor room availability and review daily selling status using the yield management system.
Open, balance, and secure your shift bank, accurately handling cash, check, and credit card transactions.
Verify credit limit reports and ensure proper credit policies are followed throughout your shift.
Complete all shift checklist items (AM, PM, or Overnight) before you clock out.
Communicate seamlessly across departments — Reservations, Sales, Housekeeping, Engineering, and Valet — via phone and radio.
Follow established key control procedures and submit lost & found articles with completed reports.
Stay sharp on all fire and emergency procedures.