Guest Service Agent - The Equestrian Hotel FT

World Equestrian Center Ocala • Ocala, FL

436d

About The Position

The Guest Service Agent at the World Equestrian Center plays a crucial role in ensuring a positive experience for hotel guests. This position involves efficiently checking guests in and out, providing outstanding customer service, and handling various front desk operations. The ideal candidate will possess a friendly demeanor, strong communication skills, and the ability to multitask in a fast-paced environment.

Requirements

• Positive and upbeat personality with a desire to deliver outstanding customer service.
• Ability to multi-task and be detail-oriented.
• Strong problem-solving skills to effectively deal with customers.
• Basic understanding of guests' needs and desires for satisfactory service.
• Good grammar and strong verbal communication skills.
• Basic mathematical skills for cash management and handling payments.
• Ability to work calmly and effectively under pressure.

Nice To Haves

• Basic mechanical knowledge of heating/cooling systems and life safety systems.
• Fundamental knowledge of AV and IT systems such as Micros, Room Master, and Sales Pro.
• Experience in a hospitality environment.

Responsibilities

• Check guests into and out of the hotel efficiently using a computer system.
• Maintain the Front Desk Outlook mailbox and respond to inquiries.
• Assist guests with requests and handle cash transactions.
• Answer telephones and make reservations, selling rooms and hotel services.
• Set up reservations and manage rooming lists and transportation requests.
• Provide basic information about room availability for private events.
• Maintain a professional appearance and demeanor at all times.

Benefits

• Development opportunities
• Family/work life balance support
• Drug Free Workplace commitment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed