Guest Service Agent Shift Leader (multiple openings, immediate hire)

East-West Center • Honolulu, HI

95d • $21

About The Position

Are you looking for a rewarding career that can take you to new levels of success? Do you have a passion for providing exceptional customer service? If so, then we have the perfect job for you! Our team currently has multiple openings for detail-oriented and reliable Guest Service Agent Shift Leaders to join our Campus Operations- Housing team. As a Shift Leader, you will exude the values the East-West Center and provide superior hospitality service to our students, program participants, and esteemed guests. This position will also perform general maintenance and housekeeping throughout our housing facilities and provide basic emergency services to guests as needed. The preferred candidate will be available and flexible in their work availability as he or she may be asked to work evenings, weekends, and holiday shifts as needed.

Requirements

• At least two (2) years of full-time work experience which includes working closely with an adult population of various ages, ethnic and professional backgrounds, and personalities.
• Demonstrated capacity of using computerized systems.
• Ability to acquire and maintain knowledge of various policies and procedures.
• Ability to take initiative and work cooperatively in following through on assignments.
• Ability to organize time, tasks, and materials efficiently.
• Ability to communicate and work effectively and deal pleasantly and helpfully with people of diverse cultural backgrounds.
• Ability to work under pressure of deadlines.
• Ability to maintain accurate files and records.
• Ability to appropriately handle confidential material.
• Ability to make arithmetic computations and record figures accurately.
• Ability to apply good judgment and accept responsibility.

Nice To Haves

• Knowledge of office practices and procedures.
• Knowledge of correct English grammar, punctuation, spelling, and word usage.
• Knowledge of office machines and equipment.
• Knowledge of MS Office suite and e-marketing platforms (MailChimp, Constant Contact, etc.).

Responsibilities

• Oversees work performed in assigned area(s) including performance of contract cleaning personnel.
• Conducts rooms and public area inspections before and after cleaning to ensure all requests were completed and are up to expected standards.
• Oversees room assignment processing, room preparation, and check-outs to ensure timely room turnaround times without sacrificing quality of service.
• Processes and updates reservations into the Maestro system in a timely and accurate manner.
• Prepares registration cards and key packets, updates files, and completes reports timely.
• Calculates guest folios, collects payments, and balances cash drawer(s) accurately.
• Assists Facilities with maintenance and facility concerns by following up on IMPAK work requests and ensuring repairs are completed satisfactory.
• Logs work orders/maintenance requests into IMPAK system as needed.
• Manages cleaning and pest control services, refrigerator cleaning, and scheduled fire drills semi-annually.
• Completes assigned special projects timely.
• Monitors common storage and kitchen areas including space assignment, key issuance, inspections, item removals, room accessibility, and other related tasks.
• Communicates with appropriate parties regarding issues with guest conduct, building maintenance, cleaning, security, emergencies, or related tasks.
• Supervises Guest Service Agents in performing their daily work to ensure productivity and operational efficiency.
• Maintains a positive work environment, enforces Center policies, and addresses complaints and performance issues properly.
• Provides appropriate service and assistance to guests.
• Answers telephone calls, responds to emails, and addresses concerns and complaints in a timely and professional manner.
• Executes additional services that include mail deliveries, lounge reservations, equipment management, and key/keycard issues.

Benefits

• Competitive Salary and Benefits
• The pay rate for this position starts at $21.92 per hour with an attractive benefits package that includes health insurance, retirement savings with a generous company match, and paid time off.
• Career Growth Opportunities
• Supportive Work Environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed