This job is closed
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About the position
The Courtyard Rochester Downtown, managed by Essex Hotel Management, is currently seeking a DRIVEN Guest Service Agent. As the first point of contact for our guests, the Front Desk Agent is responsible for providing exceptional customer service and ensuring a positive experience for all who visit our establishment.
Responsibilities
- Greet guests and visitors with a warm and welcoming demeanor
- Check guests in and out of the hotel, ensuring accuracy of information and timely processing
- Answer phone calls and respond to emails in a timely and professional manner
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints and resolve issues in a timely and effective manner
- Maintain a clean and organized front desk area
- Assist with administrative tasks as needed
Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and accuracy
- Proficient in Microsoft Office and other computer programs
- Ability to work a flexible schedule, including weekends and holidays
Benefits
- $250 SIGNING BONUS*
- $250 REFERAL BONUS* (*after 90-days)
