Guest Service Agent - Parc 55 San Francisco, a Hilton Hotel

Hilton • San Francisco, CA

396d • $66,685 - $69,680

About The Position

The Guest Service Agent at Parc 55 San Francisco, a Hilton Hotel, plays a crucial role in delivering exceptional customer service and ensuring guest satisfaction. This position involves greeting and registering guests, assisting with check-out, and providing information about hotel services and local attractions. The ideal candidate should have a passion for hospitality and a flexible schedule to accommodate various shifts, including mornings, evenings, and weekends.

Requirements

• Minimum one year of experience in a customer service role, preferably in hospitality.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including mornings, evenings, weekends, and holidays.

Nice To Haves

• Experience in the hospitality industry is highly preferred.
• Outgoing personality and a passion for customer service.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information from the computer.
• Assist guests with check-out, ensuring rooms and services are correctly accounted for and processing payments.
• Demonstrate thorough knowledge of hotel information, including room categories, rates, and local area attractions.
• Use up-selling techniques to promote hotel services and maximize room occupancy.
• Respond to guest inquiries and requests, resolving issues in a timely and friendly manner.
• Field guest complaints and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

Benefits

• Access to pay through DailyPay.
• Medical Insurance Coverage for employees and their families.
• Mental Health Resources.
• Best-in-Class Paid Time Off (PTO).
• Go Hilton travel discount program.
• Supportive parental leave.
• Matching 401(k).
• Employee stock purchase program (ESPP) with a 15% discount.
• Access to a variety of educational credentials and professional development opportunities.
• Career growth and development programs.
• Team Member Resource Groups and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: Bachelor's degree
• Number of Employees: 10,001+ employees