Guest Service Agent - Palmer House a Hilton Hotel

Hilton • Chicago, IL

391d • $45,760 - $47,840

About The Position

The Guest Service Agent at Palmer House Hilton is responsible for providing exceptional guest service by greeting, registering, and checking out guests. This role is crucial in maintaining the hotel's reputation for outstanding service and financial profitability, while also promoting hotel services and facilities.

Requirements

• Strong customer service skills and a passion for hospitality.
• Ability to work flexible schedules, including all shifts.
• Basic computer skills for inputting and retrieving guest information.
• Ability to handle cash and process various forms of payment.

Nice To Haves

• Experience in the hospitality industry or similar customer service role.
• Knowledge of upselling techniques and hotel services.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information from the computer.
• Assist guests with checkout, ensuring accurate accounting of rooms and services.
• Demonstrate thorough knowledge of hotel information, including room categories, rates, and local area.
• Use upselling techniques to promote hotel services and maximize occupancy.
• Respond to guest inquiries and resolve issues in a timely manner.
• Field guest complaints and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

Benefits

• Flexible schedules
• Health insurance
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Best-in-Class Paid Time Off (PTO)
• Supportive parental leave
• Employee stock purchase program (ESPP)
• Debt-free education access to various educational credentials.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: Bachelor's degree