Guest Service Agent - Palmer House a Hilton Hotel

Hilton • Chicago, IL

418d • $45,760 - $47,840

About The Position

Join the Palmer House Hilton as a full-time Guest Service Agent, where you will be part of a historic hotel known for its opulence and beauty. This role involves welcoming guests from around the world and ensuring outstanding service while contributing to the hotel's financial success. You will be responsible for greeting, registering, and checking out guests, all while upholding the hotel's commitment to exceptional guest experiences.

Requirements

• Strong customer service skills and a passion for hospitality.
• Ability to work flexible schedules, including all shifts.
• Dependable and adaptable with a focus on quality and productivity.

Nice To Haves

• Experience in the hospitality industry or similar customer service roles.
• Familiarity with point-of-sale systems and handling cash transactions.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information from the computer.
• Assist guests with check-out, ensuring rooms and services are correctly accounted for and processing payments.
• Demonstrate thorough knowledge of hotel information, including room categories, rates, and local area attractions.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond to guest inquiries and resolve issues in a timely and friendly manner.
• Field guest complaints and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

Benefits

• Flexible schedules
• Health insurance
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Best-in-Class Paid Time Off (PTO)
• Supportive parental leave
• Employee stock purchase program (ESPP) at a 15% discount
• Debt-free education access for various educational credentials.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: Bachelor's degree