Guest Service Agent - Overnight

Blue Water Hospitality Group, LLC•Ship Bottom, NJ

About The Position

Blue Water Hospitality is a growing organization that is always looking for enthusiastic team members to join its journey! Since its establishment in 2002, Blue Water has rapidly become a leader in the hospitality industry. We invest, develop, and manage RV resorts, campgrounds, hotels, and attractions. We have a range of accommodations, from cozy campsites to water parks to lavish hotel suites, and we pride ourselves on creating exceptional guest experiences. If you share our passion for providing memorable guest experiences, we invite you to “Dive into Blue Water” and join our growing team! INTRODUCTION TO ROLE The Front Desk Agent is the shining light that sets our guests’ experience on the right foot from the moment they arrive.  These exceptional guest service providers assist guests through the reservation and check-in process, providing exceptional service, a friendly demeanor, and an attitude of helpfulness throughout the process.   These spotlight individuals provide support and assistance to our guests throughout their stay.  Going the extra mile for a smile is the norm in this role!

Requirements

Must be enthusiastic, upbeat, and energetic
Strong attention to detail
Ability to work a diverse schedule, including weekends, holidays, and evening hours.
High School Diploma or pursuit of a high school diploma, GED Equivalent
1-3 years of the front desk, reservations, or customer service-oriented role
Must work well under pressure and in high-stress situations
Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines, as well as credit card or cash machines
Excellent communication skills

Responsibilities

Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out from their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns.
Use the Blue Water Way to provide impactful guest interaction, from phone handling to face-to-face guest interactions.
Support the concierge department through helpfulness and supportive guest relations, including directing guests, answering questions, or assisting in planning to support their stay at the property.
Follow the daily procedure for opening and closing the guest service center, including ensuring a clean and orderly guest service center and environment.
Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest's signature, writing information on the daily room charge ledger, and handing the ledger to the Front Desk and dropping cash at the close of shift.
Ensure the property is clean and orderly and guests are always ready.
Performs other duties as assigned
Provides regular and reliable attendance