GUEST SERVICE AGENT LD

Caesars Entertainment•South Lake Tahoe, CA

About The Position

Greets and checks in/checks out Harrah’s/Caesars Republic hotel guests using specialized skills and personalized service, thereby ensuring a fun-filled, entertaining and exciting environment where flawless delivery and execution of four star services is paramount. Provides assistance and on-the-job work direction to Guest Service Agents.

Requirements

HighSchool Diploma or equivalent preferred
Minimumof 2 years in a hotel front desk position or 1 year as a supervisor in a guestservice position
Literate and fluent in English
Ability to type minimum of 35 WPM
Excellent guests service skills
Ability to handle difficult orstressful situations with tact and diplomacy
Working knowledge of Word and Excel
Good communication skills
Above average mathematical skills
Ability to maintain a professional demeanor in stressful situations
Demonstrated leadership skills
Must be self-reliant and resourceful
Ability to demonstrate a pleasant andenthusiastic demeanor at all times.
Ability to uphold and demonstrate thehighest level of integrity in all situations and recognize standards requiredby a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
Adheres to all regulatory, company and department policies and procedures
Must be able to stand for long periods of time (4 hours).
Visual and auditory range must include immediate environment.
Mobility to move about the property
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.
Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Responsibilities

Reinforces department procedures and guides Guest Service Agents
Oversees the administration of room assignments, room departures, guest account charges and payment receipts.
Provides administrative office assistance.
Provides input to supervisors for the periodic reviews of assigned personnel.
Acts as liaison to housekeeping on Graveyard Shift to ensure smooth downtime operations.
Generates and analyzes pre-downtime reports.
Maintains manual rack of hotel during downtime each night.
Replies to Internet reservation inquiries.
Serves as liaison to IT to execute the date roll and to post room and tax.
Maintains daily occupancy report statistics.
Processes Travel Agent commission payments.