Guest Service Agent - Hilton Baltimore Inner Harbor

Hilton • Baltimore, MD

128d • $20 - $22

About The Position

The iconic Hilton Baltimore Inner Harbor is seeking a full-time Guest Service Agent to join their front desk team! This 757-room property is located next to Oriole Park at Camden Yards. Inner Harbor's museums, the National Aquarium, and connected to Baltimore Convention Center via skywalk! Ideal candidates for this position will have previous hotel front desk experience (ideally at a property of comparable size and of Hilton brand), but all candidates should have a passion for curating exceptional guest experiences and an excellent command of computer/phone technology! Shift Pattern: candidates should be available to work flexible shifts between the hours of 7 am and 11 pm, weekdays/weekends/holidays as needed. Pay Rate: $20.22 - $22.47 per hour, plus potential for incentives/upsells.

Requirements

• Previous hotel front desk experience, ideally at a property of comparable size and of Hilton brand.
• Passion for curating exceptional guest experiences.
• Excellent command of computer/phone technology.

Nice To Haves

• Experience in a high-volume hotel environment.
• Knowledge of local attractions and amenities.

Responsibilities

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

Benefits

• Medical Insurance Coverage - for you and your family.
• Best-in-Class Paid Time Off (PTO).
• Mental health resources including free counseling through our Employee Assistance Program.
• Debt-Free Education: access to a wide variety of educational credentials through our partnership with Guild Education.
• 401K plan and company match to help save for your retirement.
• Go Hilton travel program: 100 nights of discounted travel.
• Hilton Shares: Employee stock purchase program (ESPP) at a 15 percent discount.
• Access to your pay when you need it through DailyPay.
• Paid Holidays, including your birthday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation