Guest Service Agent - Front Office

Hilton • Evanston, IL

382d

About The Position

The Guest Service Agent - Front Office is responsible for assisting in the check-in and check-out processes of guests at Hilton hotels, ensuring outstanding guest service and financial profitability. This role involves providing information, directions, and support to guests while maintaining a high level of product knowledge about the hotel and local attractions.

Requirements

• Demonstration of Hilton's core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of urgency.
• Strong customer focus and adaptability.
• Dependability and productivity.

Nice To Haves

• Previous experience in a customer service role.
• Familiarity with hotel operations and services.

Responsibilities

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries in a timely, friendly, and efficient manner.
• Provide driving and/or walking directions to guests to local destinations.
• Ensure a high level of product knowledge of the hotel, including directions, hours of outlet operation, hotel services, hotel events, and local attractions.
• Assist fellow team members and other departments to maintain positive working relationships.
• Provide or obtain accurate information.

Benefits

• Opportunities for career growth and development within Hilton.
• Employee discounts on hotel stays and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed