Guest Service Agent

Tharaldson Hospitality•Roseville, CA

21h•Onsite

About The Position

Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! This role accommodates guests of the hotel by performing various duties.

Requirements

Ability to perform each essential duty satisfactorily
Knowledge, skill, and/or ability required to perform the job successfully
0 – 1+ year of customer service experience
Passionate about hospitality and creating an exceptional guest experience
Ability to handle confidential information, including guest records, with a high degree of integrity
Ability to answer and route calls as appropriate; takes guest messages with accuracy
High School degree or better

Responsibilities

Greets, registers, and assigns rooms to guests
Handles confidential information, including guest records, with a high degree of integrity
Promptly and effectively deals with guest requests and complaints
Answers and routes calls as appropriate; takes guest messages with accuracy
Responsible for cash drawer contents and transactions during shift
Maintains accurate records including cash flows, registration card, reservation cards, and property walks
Assists with sales and marketing efforts as directed by the General Manager
Offers and properly handles requests for wake-up calls
Records pertinent guest information in the pass-on log
Replenishes continental breakfast as needed and keeps area clean
Ensures common area/lobby is clean
Performs laundry functions as directed
All other duties as assigned

Benefits

Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid vacation

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