Guest Service Agent Folsom Fairfield Inn and Suites, Folsom, CA, US 30+ days agoFull Time
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About The Position
As a Guest Service Agent at the Folsom Fairfield Inn and Suites, you will play a crucial role in creating a welcoming atmosphere for our guests. Your primary responsibility will be to accommodate guests by performing essential duties that ensure a pleasant stay. This includes greeting, registering, and assigning rooms to guests, as well as handling confidential information with integrity. You will be the first point of contact for guests, making it imperative to understand the importance of a great first impression and to possess a genuine warmth and helpful nature. In this role, you will promptly and effectively address guest requests and complaints, ensuring that each guest feels valued and heard. You will also be responsible for answering and routing calls, taking accurate messages, and managing cash drawer contents and transactions during your shift. Maintaining accurate records, including cash flows and registration cards, is essential to the position. Additionally, you will assist with sales and marketing efforts as directed by the General Manager, and you will be involved in replenishing the continental breakfast and keeping the common areas clean. The Guest Service Agent position requires a commitment to teamwork and a positive attitude, as you will be working closely with other staff members to create a harmonious work environment. You will need to demonstrate problem-solving skills, adaptability, and professionalism in all interactions. This role is perfect for someone who is passionate about hospitality and dedicated to providing an exceptional guest experience.
