Guest Service Agent - Embassy Suites by Hilton Alexandria Old Town

Hilton • Alexandria, VA

407d • $42,786 - $42,786

About The Position

The Guest Service Agent at Embassy Suites by Hilton Alexandria Old Town is responsible for providing exceptional guest service by greeting, registering, and checking out guests. This role is crucial in ensuring guest satisfaction and financial profitability for the hotel, requiring strong communication skills and a commitment to hospitality.

Requirements

• Prior hospitality experience is preferred.
• Strong communication skills and a commitment to guest satisfaction.
• Experience with problem resolution.
• Ability to work flexible shifts, including weekdays, weekends, and holidays.

Nice To Haves

• Hotel experience and front desk background.
• Knowledge of OnQ system.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information from the computer.
• Assist guests with checkout, ensuring rooms and services are correctly accounted for and processing payments.
• Demonstrate thorough knowledge of hotel information, including room categories, rates, and local area attractions.
• Use upselling techniques to promote hotel services and maximize room occupancy.
• Respond to guest inquiries and requests, resolving issues in a timely and friendly manner.
• Field guest complaints and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

Benefits

• Go Hilton travel program: 100 nights of discounted travel.
• Access to pay through DailyPay.
• Employee stock purchase program (ESPP) at a 15% discount.
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents.
• DebtFree Education partnership with Guild Education for educational credentials.
• Flexible shifts and days off.
• Comprehensive Health Insurance coverage, including Telemedicine.
• Mental health resources including free counseling through Employee Assistance Program.
• Best-in-Class Paid Time Off (PTO).
• 401K plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: Bachelor's degree