Hybrid - Guest Service Agent \ Bartender

Stonebridge Hospitality Management • Boulder, CO

2d • $19 - $20 • Hybrid

About The Position

Where Hospitality Meets Happy Hour Are you just as comfortable welcoming a guest at the front desk as you are crafting the perfect cocktail? Do you thrive in fast-paced environments where no two shifts look the same? If so, this hybrid role was made for you. We’re looking for a dynamic Guest Service Agent + Bartender who loves people, multitasks like a pro, and brings energy to every interaction — whether checking in a traveler after a long flight or serving up a signature drink to help them unwind. This is not your typical desk job. And it’s not just a bar job either. It’s the best of both worlds. Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction. Job Summary: The Bartender is responsible for mixing, pouring, and serving both alcoholic and non-alcoholic beverages as required by the outlet or banquet event order. This role ensures guest satisfaction while adhering to safety and legal guidelines for beverage service.

Requirements

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.
• Previous experience as a bartender or in a food and beverage role is preferred.
• Knowledge of drink mixing, garnishing, and serving techniques.
• Ability to handle cash and process payments accurately using POS systems.
• Strong communication and customer service skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Knowledge of alcohol safety regulations, with TIPS certification (or must be obtained within 30 days of hire).

Responsibilities

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.
• Mix, pour, and serve alcoholic and non-alcoholic beverages according to recipes and guest preferences.
• Set up and stock the bar with necessary beverages, glassware, and supplies before each shift or event.
• Maintain cleanliness and organization of the bar area, ensuring compliance with health and safety standards.
• Monitor guest consumption of alcohol and follow established guidelines for responsible beverage service.
• Interact with guests in a friendly and professional manner, providing prompt and courteous service.
• Process guest payments accurately using point-of-sale (POS) systems.
• Restock bar supplies and beverages as needed throughout the shift.
• Ensure proper handling of cash and credit transactions, following hotel or outlet procedures.
• Assist with inventory management and report any shortages or discrepancies to the Bar Manager.
• Follow opening and closing procedures, including cleaning bar equipment and securing stock.
• Handle guest inquiries or complaints promptly, ensuring a positive guest experience.

Benefits

• Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed