Guest Service Agent-3
About The Position
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As a Guest Service Agent, you'll be the dynamic first impression and problem-solving hub of our facility, expertly greeting visitors, managing building services, and coordinating everything from temporary badges to maintenance requests. This fast-paced role puts you at the center of daily operations where you'll anticipate client needs, resolve service issues across multiple departments, and collaborate with facility management teams to deliver seamless, world-class experiences that keep our workplace running flawlessly. On-site: McLean, VA
Requirements
- High school diploma or general education degree (GED); 2 years’ experience in Hospitality, Soft Services or Operations and/or knowledge of commercial real estate industry, preferred.
- Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
- Track record of initiative, integrity and good judgement.
- Highly collaborative with strong interpersonal skills.
- Excellent verbal and written communication skills with the ability to communicate professionally.
- Strong Customer Service Skills
- Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access).
- This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Responsibilities
- Greet / host / provide support for guests, visitors and employees
- Issue temporary badges
- Building/Campus/Area information center
- Respond and follow through to requests for information and communicate with all levels of management with minimal supervision
- Organizes and maintains lobby / front desk areas
- Resolve problems associated with all building services including: janitorial, mailroom, copier services, parking, badging, and conference rooms.
- Submit work orders through appropriate channels.
- Assists with the coordination and scheduling of office/building maintenance activities including: luggage storage, lost & found and umbrella management
- Works collaboratively within the facility management and transportation team
- Anticipates and responds to Client’s needs and concerns
- Identify potential risks and escalate, to ensure no incident or disruption to the Client’s operations
- Additional job duties, as requested
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
