Guest Satisfaction Coordinator - Club Wyndham Bonnet Creek Resort
About The Position
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Now hiring for Club Wyndham Bonnet Creek Resort. The pay rate for this full time position is $16/hour plus benefits. The Guest Satisfaction Coordinator serves as the central communication and coordination hub for all guest-related service requests and internal department needs. This role is responsible for enhancing the guest experience by responding to guest inquiries (via internal/external calls, text messages, etc.), ensuring all requests are fulfilled by the appropriate departments while following Operation Compliance standards, and proactively following up to confirm satisfaction. The coordinator also plays a key role in daily operational readiness by communicating the plans for the day including team assignments, suite status updates, and the expediting of urgent matters across departments.
Requirements
- Basic office duties
- Basic PC skills required
- Communication skills
- Multi phone line system experience
Nice To Haves
- Previous Customer Service experience preferred
Responsibilities
- Responding to guest inquiries (via internal/external calls, text messages, etc.)
- Ensuring all requests are fulfilled by the appropriate departments while following Operation Compliance standards
- Proactively following up to confirm satisfaction
- Communicating the plans for the day including team assignments, suite status updates, and the expediting of urgent matters across departments.
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
